At Sea Brand, we want to ensure that communication is smooth and efficient so that your projects progress seamlessly. This guide will help you understand how to contact us and where to send different types of messages.

For any support-related questions or general enquiries, we use our chat tool as our main communication tool. You can access it easily by clicking the chat icon in the bottom right corner of your screen.

Use Chat for:

✅ Questions about your subscription, billing, or account settings

✅ Troubleshooting issues with the portal

✅ General enquiries about Sea Brand’s services

✅ Technical support

💬 Response Times: Our team aims to respond as quickly as possible during business hours. If you message us outside of working hours, we’ll get back to you as soon as we’re online.

For all project-related discussions, please use the client portal within the specific project request. This ensures that all conversations stay in one place and are easily accessible for both you and our team.

Use the client portal's project chat for:

✅ Providing feedback on designs

✅ Asking for revisions or additional details

✅ Clarifying any project requirements

✅ Tracking updates and progress

📌 Why use the project request chat? Keeping project discussions within the client portal ensures that all details are linked to the correct request, reducing confusion and keeping things organised.

• General support messages: Click the chat icon in the bottom right corner.

• Project-related messages: Open the relevant project request, and you’ll find the conversation thread inside.

If you’re ever unsure where to send a message, just reach out via the chat icon, and we’ll guide you to the right place!

If you have any difficulties using Intercom or ManyRequests, feel free to reach out:

📧 Support Email: [email protected]

By keeping communication clear and structured, we can ensure a smooth workflow and deliver the best results for your brand. 🚀